Gift Voucher
Fast, tracked delivery – Free 48h UPS shipping in NL, BE, DE, IT & FR — pick-up points available.
Flexible & secure payment – Choose iDEAL, Klarna or credit cards – flexible, smooth and completely secure.
Exchanges & returns within 30 days – Not the perfect fit? Enjoy effortless, free returns or exchanges within 30 days.
DETAILS
Not sure about the size, color, or style to gift?
Let your loved one make the perfect choice with an Alcantara Sartoria Gift Card.
Celebrate Italian craftsmanship with a voucher that offers access to timeless, artisanal luxury. Available in denominations of €50, €100, €150, or €200, the gift card guarantees a tailored shopping experience. The recipient will receive a unique voucher code via email, redeemable exclusively on our online store.
Terms and Conditions
- Gift cards are non-refundable and cannot be exchanged for cash.
- Resale or transfer is strictly prohibited.
- Valid for one year from the date of issuance.
- No cash refund for unredeemed amounts.
Effortless elegance, flexibility, and the essence of Italian artistry: your thoughtful gift starts here.
SHIPPING & RETURN
Experience fast-track delivery via UPS Express. Our 48h priority service guarantees a reliable, secure, and expedited shipping experience worldwide.
Global UPS Express delivery with 48h priority service.
- Netherlands & Belgium: 24-48h — Free
- Germany: 48h — Free
- United Kingdom: 48-72h
- France & Italy: 24-48h — Free
- Rest of Europe: 3-5 business days
- United Arab Emirates: 4-5 business days
- United States: 5-7 business days
- Worldwide: Available (additional fees may apply outside Europe)
*Subject to courier schedules; occasional delays may occur.
Returns: 30 days. Original condition required. See more
CARE & MAINTENANCE
Take special care of your Alcantara Sartoria product so it stays with you for a long time.
Avoid wearing the same piece for two consecutive days and allow the fibers to regain their natural structure and texture.
- Wash at 30° C
- Do not bleach
- Dry flat, avoid direct sunlight
- Iron at low temperature
- Do not tumble dry
PACKAGING & LABELING INFORMATIONS
Our packaging and labeling solutions are designed with sustainability at their core.
Approximately 85% of the materials used come from recycled sources, significantly reducing waste and environmental impact.
We employ FSC®-certified paper, biodegradable inks, and recyclable components to ensure minimal ecological footprint.
Each element is engineered to optimize durability while maintaining full recyclability.
PAYMENTS & PROTECTION
We ensure secure and protected transactions at every step.
We accept the following payment methods:
- Credit Cards: Visa, MasterCard, American Express
- PayPal
- Klarna (Pay in 3 or Pay Later)
- iDeal
- SEPA Bank Transfer
- SEPA Direct Debit
- Apple Pay
- Google Pay
- GiroPay
- Alipay
- Gift Cards
All transactions are encrypted and processed through trusted platforms, ensuring peace of mind and full privacy.
Choose options
Clarity and trust at every step
FAQ's
Once an order is confirmed, it is immediately processed to ensure fast delivery. If you need to make changes or cancel, please contact our Customer Care Team as soon as possible. We will do our best to accommodate your request.
We accept major credit and debit cards (Visa, MasterCard, American Express), PayPal, Klarna (Pay in 3 or Pay Later), iDeal, SEPA Bank Transfer, SEPA Direct Debit, Apple Pay, Google Pay, GiroPay, Alipay, and Gift Cards.
Yes. At checkout, we offer flexible payment options, including Klarna Pay in 3 or Pay Later, allowing you to enjoy your Alcantara Sartoria pieces now while spreading the payment over time.
To initiate a return, contact our Customer Care team via email at customercare@alcantarasartoria.com or via WhatsApp support.
Please include your Order ID and the reason for the return. Our team will provide full instructions and shipping details.
Upon receipt, our team inspects the item within 24–48 hours. If all return conditions are met, your refund will be issued to the original payment method within 24–48 hours, and you will receive an email confirmation.
Our dedicated Customer Care team is available via:
- WhatsApp: Mon–Sat 9:00–20:00, Sun 9:00–18:00
- Email: customercare@alcantarasartoria.com
We provide support for inquiries, styling advice, or personalized assistance. Our team responds promptly to ensure a premium service experience.