You may request a return within 14 days from the date of delivery.

After this period, return or refund requests will no longer be accepted.

To be eligible for a return, items must meet the following conditions:

1. Unused, unwashed, and free from any damage or wear.
2. Returned in the original packaging, with all tags and labels intact.
3. Customized or made-to-order products cannot be returned unless proven defective.

To initiate a return, please contact our Customer Care Team at

customercare@alcantarasartoria.com

or via WhatsApp Chat.

When contacting us, please include:

1. Your Order ID
2. The reason for the return
   
   Our Customer Care team will respond within minutes, providing you with:

1. The full return shipping details, including recipient name, address, city, and postal code
2. Instructions to complete the return properly

Shipping the Return

You will be required to:

1. Purchase a shipping label from your preferred courier
2. Print the label, securely affix it to the package
3. Ship the item to the address provided by our team

We strongly recommend using a courier that offers tracking and delivery confirmation, as Alcantara Sartoria Italia is not responsible for lost or undelivered returns.

Please Note: Return shipping costs are the responsibility of the customer.

1. Upon receipt of the returned package, our team will inspect the item within 24–48 hours
2. If all return conditions are met, your refund will be issued to the original payment method within 24–48 hours
3. You will receive an email confirmation once the refund has been processed

In the rare case of a defective or incorrect product:

Contact Us via mail at customercare@alcantarasartoria.com or via WhatsApp chat with Order ID and clear images of the issue.

In such cases, we will cover all return shipping costs, and arrange a replacement or full refund at your discretion.

If you would like to exchange an item, we recommend following our return procedure and placing a new order for the desired product.

1. This ensures faster processing and greater availability of sizes and colors.
2. Once your return is approved and received, your refund will be processed within 24–48 hours.
3. Should you require assistance in selecting the correct size or color for your new order, our Customer Care team is available to guide you personally via email or WhatsApp.