Once an order is confirmed, it is immediately processed to ensure fast delivery. If you need to make changes or cancel, please contact our Customer Care Team as soon as possible. We will do our best to accommodate your request.

You will receive an order confirmation email immediately after purchase, including your order number, summary, and estimated delivery date.

Invoices are automatically sent via email once your order is confirmed.

We accept major credit and debit cards (Visa, MasterCard, American Express), PayPal, Klarna (Pay in 3 or Pay Later), iDeal, SEPA Bank Transfer, SEPA Direct Debit, Apple Pay, Google Pay, GiroPay, Alipay, and Gift Cards.

Yes. At checkout, we offer flexible payment options, including Klarna Pay in 3 or Pay Later, allowing you to enjoy your Alcantara Sartoria pieces now while spreading the payment over time.

Absolutely. All transactions are encrypted and processed through trusted, PCI-compliant platforms, ensuring full privacy and peace of mind.

We partner exclusively with UPS to provide fast, reliable, and fully trackable delivery.

Experience fast-track delivery via UPS Express. Our 48h priority service guarantees a reliable, secure, and expedited shipping experience worldwide.

Global UPS Express delivery with 48h priority service.

• Netherlands & Belgium: 24-48h — Free
• Germany: 48h — Free
• UK: 48-72h
• France & Italy: 24-48h — Free
• Rest of Europe: 3-5 business days
• UAE: 4-5 business days
• USA: 5-7 business days
• Worldwide: Available (additional fees may apply outside Europe)

*Subject to courier schedules; occasional delays may occur.

Returns: 30 days. Original condition required. See more

Complimentary 48h UPS Express shipping is available for the Netherlands, Belgium, Germany, France, and Italy. For all other destinations, shipping fees are calculated at checkout based on your location.

For further details on delivery times and global rates, please view our full Shipping Policy or contact our support.

To initiate a return, contact our Customer Care team via email at customercare@alcantarasartoria.com or via WhatsApp. Please include your Order ID and the reason for the return. Our team will provide full instructions and shipping details.

Returns are accepted within 30 days of delivery. Items must be unused, in their original condition and packaging.

You will need to purchase a shipping label from your preferred courier, affix it securely to the package, and ship the item to the address provided by our team. We strongly recommend a courier offering tracking and delivery confirmation.

Upon receipt, our team inspects the item within 24–48 hours. If all return conditions are met, your refund will be issued to the original payment method within 24–48 hours, and you will receive an email confirmation.

Refer to our size chart for guidance.

Our collections are designed in regular Italian sizing with a tailored fit. For a standard, comfortable fit, we recommend ordering your usual size. Measure yourself carefully and compare with our chart to ensure the perfect balance between elegance and wearability.

Our pieces are refined according to classic Italian proportions, which may differ from standard international sizing. To ensure a perfect fit, we strongly recommend reviewing the specific measurements in the 'Details' section and consulting our Size Chart before completing your order.

Use a soft tape measure around the fullest part of your chest, waist, and hips. Our size chart provides detailed guidance for each garment type.

Our dedicated Customer Care team is available via:

• WhatsApp: Mon–Sat 9:00–20:00, Sun 9:00–18:00
• Email: customercare@alcantarasartoria.com
  

We provide support for inquiries, styling advice, or personalized assistance. Our team responds promptly to ensure a premium service experience.

Absolutely. All personal data is handled in accordance with GDPR regulations and the highest security standards.

Yes. Payments are encrypted and processed via trusted, PCI-compliant platforms, guaranteeing full confidentiality.

All shipments are packaged discreetly, without revealing the brand externally, ensuring your privacy is fully respected.